addiction

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General

What makes Addiction different from other pet food brands?

Addiction has created gourmet meals for your pet using unique ultra-premium meat sources such as Brushtail, Venison and Eel in first-of-its-kind flavors - Brushtail & Vegetables, Venison & Apples and Unagi & Seaweed. Our food is ideal for fussy eaters or for those who are allergic to chicken, beef or lamb, and make delicious alternatives to regular pet food.


Addiction also uses a holistic and hypoallergenic pet food formula free from harmful fillers, additives and preservatives that are commonly used in most commercial pet food. Only natural ultra-premium meat, fresh vegetables, vitamins and supplements are incorporated to give your pet a natural, delicious nutritionally balanced meal.

Why New Zealand?

A recent study showed New Zealand's environment to be the healthiest in the world. The Pilot 2006 Environmental Performance Index (EPI) rates more than 130 countries on their performance and commitment to Environmental Health, Air Quality, Water Resources, Biodiversity and Habitat, Productive Natural Resources, and Sustainable Energy. Indicators within these categories include indoor air pollution, water issues, urban particulars, overfishing and CO2 production. Sweden, Finland, the Czech Republic and the United Kingdom are the next four countries on the list. - Animal Wellness Magazine

What does the Earth-Friendly Logo mean?

Addiction believes in creating responsible foods that are great for your pets as well as for the environment. We are the first pet food company to pioneer the use of Eco-friendly meats in our efforts to contribute to eco-sustainability. For example, we harvest kangaroos and brushtails, which are considered major agricultural pests, as an alternative to farming traditional meat sources which contribute to deforestation and destruction of the ozone layer. We source only from suppliers that employ sustainable and ethical practices, in line with our eco-friendly philosophy.

How can I find out more about Addiction?

Our website www.addictionfoods.com is updated regularly and contains product information and useful resources about pet nutrition. Alternatively, you can drop us an email at info@addictionfoods.com.

What is holistic pet food?

Holistic pet foods use only the highest quality ingredients in combination with health-enhancing vitamins and supplements. They contain no harmful preservatives, chemicals or fillers that are commonly used in most commercial pet food, and which have been implicated in the worrying increase of pet cancers in recent years. In fact, holistic pet foods have been found to aid in the prevention of pet diseases, particularly skin allergies and digestive problems, and help to enhance the natural lifespan of your pet.


Having laid out the benefits of holistic pet food, it is important to note that there is more to the concept of ‘holistic’ than just a natural diet. Your pets’ nutrition should be seen as a component of a holistic lifestyle, which entails embracing a state of complete physical, mental and social well-being. Pets thrive in a clean, nurturing environment, and coupled with good food and veterinary care, will lead a high quality of life.

What does

Novel protein sources of Brushtail, Kangaroo, Venison, Eel and King Salmon are used as the meat sources compared to common cuts of chicken, beef and lamb, which pets are commonly allergic to. All other ingredients have also been specially selected due to their low-allergenic properties. Since 2003, Addiction has pioneered the development and formulation of hypoallergenic pet foods, and has now the widest range of protein sources in the market, ensuring nutritional solutions for virtually every cat and dog.

Product formulation (Who developed the formula, and what are his/her credentials? Can a consumer examine a list of all the product's nutrient levels?)

Addiction's whole product range is under the direction and supervision of an Australian veterinary surgeon with post graduate qualifications in Clinical Nutrition, who works closely with our dedicated Food Technologists to conceive and execute formulas.  Our foods are developed so that dogs and cats do not just survive but also thrive. We exceed many of the AAFCO requirements.  All foods that are developed go through a comprehensive evaluation and development process before they are available in the stores.  Product nutritional analysis information is easily available on our website.  For more detailed information, please email us at info@addictionfoods.com

Ingredients (Do they source all their own ingredients? Can they provide full traceability on each ingredient used in their products? Are any of their products imported? Which ones and from where?)

Our Food Technologists oversee the sourcing and selection of raw ingredients.  Most of our meats are obtained from New Zealand and Australia. We do not source raw materials from China. We select our raw materials suppliers based on stringent quality standards and reputation and conduct regular reviews to ensure that standards are continually met. 

 

We are the first company to champion using wild game meats as a superior protein source for dogs and cats.  All animal protein sources are wild caught or free range, and are thus free from harmful GMOs and antibiotics. We are also a leader in championing environmentally-friendly manufacturing processes.  You may visit www.addictionfoods.com/earth for further information.  

 

Furthermore, traceability of all our ingredients is mandatory for our manufacturing plants.

QA processes (Does the plant have an on-site lab, and what can it test for? Is an outside lab used to confirm these findings and independent tests? How often are samples pulled for testing? How often do your own employees visit your co-packer?)

All our manufacturing plants have laboratories where in-house testing is carried out.  Further testing is then carried out by independent, accredited laboratories. This stringent testing applies to every batch that we produce before exporting our foods.  We are in contact with our manufacturing plants on a daily basis to ensure that manufacturing processes and Standard Operating Procedures are followed closely. All these means that our plants follow a HACCP program as required by the authorities. Third-party auditors visit our plants no less than once a month to ensure that set standards are met.

What are Omega 3 & 6 Fatty Acids, and what are their benefits for my pet?

Essential fatty acids are a form of polyunsaturated fat that are necessary for all pets' good health. However these cannot be synthesised by dogs and cats and must therefore be supplied in their diet.


Omega 3 and 6 fatty acids have been found time and again to play a vital role in the management of allergies and inflammatory skin conditions by building up a healthy skin barrier, maintaining healthy coat and skin, supporting the proper development of the nervous system and visual acuity, regulating the blood flow to body tissues, aiding in clotting after an injury, and helping your pets' immune system respond to injury and infection.

Why is chicken fat used in the formulations? I am concerned about allergies.

In designing our foods we were careful to make them as low allergy as possible. It is true that chicken is a common allergen to dogs and cats. However, it is the chicken protein that triggers the allergies. Thus we have ensured that that chicken fat we use is free of chicken protein. Chicken fat free from protein will not cause allergies.

If my pet has not eaten Addiction before, what is the best way to introduce Addiction to my pet?

As with all new foods, gradually introduce Addiction over 6 days to prevent stomach upsets. Feed 20% Addiction and 80% of the old food for first 2 days and gradually increase proportion of Addiction over the next 4 days. By the 6th day you can be confident of feeding Addiction for the rest of your pets' life.


It is critical that Addiction is slowly introduced to your pet over the 6-day period. Not following these guidelines may result in your pet experiencing gastrointestinal discomfort or related symptoms.

When I fed Addiction to my pet for the first time, I noticed that my pet passed loose stools. Does this mean that Addiction is not suitable for my pet?

Loose stools is a common occurrence if any new food, Addiction or otherwise, is introduced to a pet as it takes about 1 week for your pet to get accustomed to the new food. The feeding guidelines provided for the previous question are useful for those introducing Addiction to their pets for the first time.

Why is Canola Oil used in some of the formulations?

The choice of oil in our foods is one that we have spent a great deal of time researching. For every oil there are advantages and disadvantages. Of the vegetable oils, Canola oil provides a good balance between stability and good fat profile.


While there are oils such as olive oil and walnut oils which are also considered healthy, they are extremely unstable and will oxidize very quickly at room temperature. We have done extensive trials with the different types of animal and vegetable oils. We have trialed sunflower oil, Salmon oil, flaxseed oil and many others. Once again, each of them presented different strengths and weaknesses in our trials. Overall we have found that Canola oil presents the best option for our foods.

Canola oil is expensive compared to vegetable oils such as corn, soy, peanut or palm oils and animal fats such as tallow and chicken but we have chosen it because we feel that it is the healthiest option.

We only use human-grade canola oil, the same product that you would find in your supermarket.

Which are Addiction's grain-free foods?

Raw Dehydrated Food
- Herbed Lamb & Potatoes
- Steakhouse Beef & Zucchini Entree
- Country Chicken & Apricot Dinner
- Perfect Summer Brushtail
- Fig'licious Venison Feast

- Outback Kangaroo Feast

- Wild Brushtail and Berries Entree (Cat)

Dry Food
- Viva La Venison (Puppy)
- Salmon Bleu (Puppy)
- Viva La Venison (Dog)
- Salmon Bleu (Dog)
- Viva La Venison (Cat)
- Salmon Bleu (Cat)

-La Porchetta (Dog)

Canned Food
- Entire range of Wildlife Gourmet Canned Foods for Dogs and Cats
- Entire range of New Zealand Canned Foods for Dogs and Cats

What is Raw Dehydrated Food?

Raw Dehydrated Food is a new category of pet food. Raw ingredients such as meat, fruits and vegetables are dehydrated at gentle processing conditions to retain nutrients of the food. Moisture is also removed from the food to effectively prevent the growth of microorganisms, browning and spoilage. It provides higher nutrition than both canned food and dry kibble, and is also highly convenient and shelf stable.

What are the nutritional advantages of Raw Dehydrated Food?

As raw dehydrated food is dried at low temperatures, nutrients such as vitamins, amino acids, fatty acids, enzymes, antioxidants and probiotics are better retained than in canned food and dry kibble.

What flavors are available in the Raw Dehydrated Range?

There are 8 delectable flavours of Addiction Raw Dehydrated Food - New Zealand Forest Delicacies, Perfect Summer Brushtail, Homestyle Venison & Cranberry Dinner and Fig’licious Venison Feast, Outback Kangaroo Feast, Herbed Lamb & Potatoes, Country Chicken & Apricots, and Steakhouse Beef Zucchini Entrée. Each features gourmet ingredients such as Manuka Honey, Sunflower Seeds, Cranberries, Figs and more.

What should I do before serving Raw Dehydrated Food to my dog?

Add 1 part of Raw Dehydrated Food with 1 part of warm water. Add less water if a thicker consistency is desired, and stir well before serving. You need not wait for all the water to be absorbed. Once rehydrated, consume within 4 hours. One of the benefits of Addiction’s Raw Dehydrated Food is that you may feed dry if preferred.

How does a 2 lbs bag of Raw Dehydrated Food make 6 lbs of fresh food?

Raw Dehydrated Food is basically fresh meat and vegetables with their water content removed. Based on the preparation instructions, you are advised to add 1 part Raw Dehydrated Food with 1 part water. Although the volume of Raw Dehydrated Food and the volume of water for rehydration is the same, the density of water is double that of the food. Therefore 2 lbs of Raw Dehydrated Food is rehydrated by 4 lbs of water by weight when added at a volume ratio of 1:1, and this thus gives you 6 lbs of fresh food.

What if my dog does not eat the Raw Dehydrated Food when served?

Although we encourage you to add water to rehydrate the food before serving, some dogs may prefer the food served as it is without water added. This is perfectly fine, just ensure that fresh water is available at all times.

Where is Raw Dehydrated Food manufactured?

The food is manufactured in Addiction’s own manufacturing plant in the Bay of Plenty, New Zealand. With New Zealand’s stringent agricultural and manufacturing standards, you can be assured of the highest quality food.

Are the RDF for dogs suitable for cats too?

If you are looking for RDF foods for cats, you may take a look at our newly launched Wild Brushtail and Berries Entr­ée for cats, which uses the New Zealand wild brushtails as a source of novel proteins. The Brushtail meat is great-tasting and comes packed with nutritional benefits, such as containing high levels of Omega 3 fatty acid. For more information on Addiction’s Wild Brushtail & Berries Entrée, you may refer to our media release found under Hot News & Deals as well.

 

Apart from Addiction’s Wild Brushtail & Berries Entrée for cats, many customers have incorporated our Raw Dehydrated Foods for dogs with their cat food. However, do also supplement the RDF diet with some of the Addiction canned and dry cat foods to ensure that your cat gets the necessary vitamins and minerals for healthy growth. For more information and detailed feeding guide, please visit this page:
http://www.addictionfoods.com/usa/news_view.php?news_id=100&curCountry=USA

I am concerned about the presence of harmful bacteria in your RDF.

We designed our Raw Dehydrated food specifically to address the issue of bacteria in raw food. Because we "pasteurize" our foods, this ensures that harmful bacteria such as e coli and salmonella are destroyed. However as the food is "pasteurized" and not "cooked" many benefical enzymes and nutrients are retained.

Please tell me how many cups of RDF does a 2lbs or 8lbs bag make, and the kcal in per cup of food.

Country Chicken & Apricot Dinner (RDF)
- 509 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Steakhouse Beef & Zucchini Entree (RDF)
- 517.4 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Herbed Lamb & Potatoes Entree (RDF)
- 533 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Fig'licious Venison Feast (RDF)
- 453.7 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Homestyle Venison & Cranberry Dinner (RDF)
- 464.1 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Perfect Summer Brushtail (RDF)
- 456.3 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

New Zealand Forest Delicacies (RDF)
- 460.2 kcal/cup
- 2lbs bag makes approximately 7 cups (without rehydration)
- 8lbs bag makes approximately 28 cups (without rehydration)

Should I feed my dog a specific flavor of Canned Food only?

A wholesome meal for your dog can be achieved by feeding Addiction's Canned Food mixed with cooked carbohydrates, raw or blanched vegetables or fruits, highly digestible and low-allergy proteins like fish, eggs and potatoes. Always seek the advice of your veterinarian before embarking on any feeding for your dog or cat.


However, no commercial diet should replace totally fresh foods. They only serve to complement and also enhance it. You need not feed your dog only a specific flavor of Canned Food; to achieve optimal nutrition and break boredom, you can alternate between flavors like Addiction's Venison & Avocado, Unagi & Seaweed and Brushtail & Vegetables.

Why does Addiction Canned Foods have inconsistencies in color & texture?

Addiction is all natural and we do not use any artificial colors or flavoring. Therefore it is perfectly normal to see differences in colour and/or texture as found in nature!

Is it okay to feed Addiction Canned Cat Food if my fussy cat has Renal Failure?

If your cat has renal failure, it is important that your cat's diet should be managed by a veterinarian. There have been cats with renal failure that have done very well on Addiction, but because Addiction is a high protein canned food, it is important to mix it with a carbohydrate (e.g potato) to reduce the protein component of the meal.

My cats are overweight with Arthritis and I am unable to separate them at feeding time. Will Addiction Cat Food add weight to my cats?

Addiction Cat Canned Foods are high in Protein and low in Carbohydrates. If you feed by "free-choice feeding" where cats eat as they wish when left to themselves it is important to monitor your cats weight and adjust the feeding amounts if necessary. Unagi (Eel) is naturally high in Calcium, Chondroitin and Omega 3 and many owners find this wonderful for cats or dogs with Arthritis. Also Unagi is found in the pristine freshwater streams in New Zealand and does not contain many of the pollutants found in marine fish.

Why is Brushtail meat used and what are its benefits?

The estimated 60-70 million Brushtails in New Zealand are targeted for control as they pose a threat to the natural habitat of New Zealand wildlife. They eat an estimated 21-25 tonnes of native forest per night, and are a danger to native bird species. Although declared an agricultural pest, Brushtail meat is healthy and contains significantly higher levels of Omega 3 & 6 fatty acids than other red meats, which are essential to your pets' health.


Addiction works in harmonious partnership with New Zealand to create an industry that provides a unique protein source for all pets while conserving the beauty of the New Zealand natural habitat. Our activities to harvest the Brushtails are fully supported by our Ministry of Agriculture and Forests, and our operation is conservation based and approved by the New Zealand government.


By feeding Addiction's Brushtail products: Perfect Summer Brushtail RDF, New Zealand Forest Delicacies RDF, New Zealand Brushtail & Vegetables Entrée Canned Food, Meaty Bites Brushtail Treats, as well as Wild Brushtail & Berries Entrée RDF for cats, to your pet, the benefits are two fold - you are helping to conserve New Zealand's plant and animal life, and at the same time providing your pet with a nutritionally superior meal that promotes wellness and vitality.


Why are "bones" sometimes found in New Zealand Brushtail & Vegetables Canned Food?

One of the unique features of New Zealand Brushtail & Vegetables canned food is that the whole Brushtail (excluding the skin, fur and gut) is used. This means the food is very similar to what a dog would eat in the wild, containing bones rich in Calcium.


While most of the bones breakdown completely in cooking process, there are occasions where pea-sized bone fragments are found in the food. They are safe to consume and are a rich source of natural calcium.


In the Venison & Apples canned food, only meat excluding bone is used.

Is the New Zealand Brushtail farmed or free-ranging and are they free from diseases ?

Our New Zealand Brushtail is harvested from the wild and are certified free from diseases by the New Zealand Government Veterinarians. Feeding Addiction's Brushtail products: Perfect Summer Brushtail RDF, New Zealand Forest Delicacies RDF, New Zealand Brushtail & Vegetables Entrée Canned Food, Meaty Bites Brushtail Treats, as well as Wild Brushtail & Berries Entrée RDF for cats, helps to conserve New Zealand's plant and animal life by reducing the destruction of native habitat.

What is the difference between the New Zealand Brushtail and the American Opossum?

Despite the similarity in appearance, the New Zealand Brushtail should not be confused with the North American Opossum (Didelphis Virginiana), which belongs to a different marsupial family from a very different part of the world. Only the New Zealand Brushtail is used in Addiction's Brushtail products: Perfect Summer Brushtail RDF, New Zealand Forest Delicacies RDF, New Zealand Brushtail & Vegetables Entrée Canned Food, Meaty Bites Brushtail Treats, as well as Wild Brushtail & Berries Entrée RDF for cats, so you can be sure of premium quality New Zealand Brushtail meat in every can.

Are Addiction cans BPA-free?

Addiction Foods is dedicated to providing the highest quality dog and cat foods to our customers. The safety and quality standards of our foods are of utmost importance to us. We have always made every effort to ensure that our foods are tested and manufactured in compliance with stringent state and industry standards, including the United States FDA and New Zealand Food Safety Standards.

We are aware of some recently published reports indicating that can linings which contain BPA mimic estrogen, an important natural human hormone, and that exposure to BPA may pose potential health threats to our pets. We have been following research developments and statements issued by government and regulatory bodies with regards to this matter very closely, and have consulted published scientific reports. According to a statement issued by the US FDA, they have found no evidence at this present time suggesting that the presence of BPA in can linings causes harm. Health Canada has also made a similar announcement in which they state that the current low levels of BPA present in cans poses negligible risk.

The metal cans used by us are coated with epoxy and hence do contain low levels of BPA. In fact, there are currently no cans available that are genuinely BPA-free. As evidence, those cans that are claimed to be BPA-free have still been found to contain BPA upon testing. Our analysis of the data indicates that the amount of BPA that may migrate from the can linings into the food is insufficient to pose a health risk. We want to thank all our customers for their continued support and provide assurance that we will continue to be vigilant in monitoring research developments and any changes in government and industry guidelines.

Are the Alaskan Salmon in the Salmon Bleu Dry Foods farmed or wild caught?

The Salmon used in our Salmon Bleu Dry Foods are a mixture of farmed and wild caught Alaskan Salmon.

I found some hair in my cat's Viva La Venison Dry Food. Is this normal?

The Addiction range of foods uses natural ingredients. The Venison dry food in particular is made from free-range venison. There may be small amounts of hair fiber present in the end product. However, these hair fibers are harmless.

Please tell me how many cups of Dry Food are there in the 3lbs, 4lbs or 15lbs bag, and the kcal in per cup of food.

Viva La Venison Dry Dog Food:
- 557 kcal/cup
- 4lbs bag makes approximately 14 cups
- 15lbs bag makes approximately 52 cups

Salmon Bleu Dry Dog Food:
- 468 kcal/cup
- 4lbs bag makes approximately 14 cups
- 15lbs bag makes approximately 52 cups

La Porchetta Dry Dog Food:
- 485 kcal/cup
- 4lbs bag makes approximately 14 cups
- 15lbs bag makes approximately 52 cups

Le Lamb Dry Dog Food:
- 464 kcal/cup
- 4lbs bag makes approximately 14 cups
- 15lbs bag makes approximately 52 cups

Wild Kangaroo & Apples Dry Dog Food:
- 474.5 kcal/cup
- 3lbs bag makes approximately 10.5 cups
- 15lbs bag makes approximately 52 cups

Available support (If I feed my dog your food and he gets sick, what support will you be able to provide for me?)

As always, Addiction stands by the quality of our foods and we are ever-ready to assist any customers who need further information about our foods and to solve any issues that they might face.

What is Addiction's Order & Payment Policy

We accept PayPal Payments. You need not have a registered PayPal account to make payments to us. Click on "Don't have a PayPal account? Use your credit card or bank account (where available)." Click on "Continue" and it will bring you to a page that requires your credit card and billing information.  

Privacy Statement

Effective as of February 2, 2012  


Your Privacy and the Security of Your Personal Information is Very Important to Us


Addiction Foods value our customers and visitors to our website and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure experience in shopping. This Privacy Policy applies to our Website hosted in the United States, namely, www.addictionfoods.com. This Privacy Policy protects consumers providing information through our Website and is not designed to protect business information. By using our Website, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Website. Your use of our Website constitutes your agreement to its terms and conditions.

 

Our Privacy Policy Will Change Over Time


Because we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Website, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.  

 

Summary of Our Privacy Policy


This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

 

  • What information Addiction Foods gathers from users of our Websites.
     
  • How Addiction Foods uses the personal information that you share with us and that we learn about you because of our relationship.
     
  • How Addiction Foods uses "cookies" and "IP Addresses."
     
  • What personal information, if any, Addiction Foods may share about you with others and the conditions that protect your information if it must be shared.
     
  • What kind of security measures Addiction Foods takes to protect your information from loss or disclosure and how Addiction Foods will inform you in the event of a security breach.
     
  • The circumstances under which you can access your personal information you have shared with Addiction Foods and have that information corrected, restrict Addiction's use of that information, and even have it removed from our records.
     

The Type of Information our Websites and Stores Collect About You


Addiction Foods collects information that you provide to us or that we learn about you from your use of our Website. We receive and store information you enter on our Website or give to us in any other way. For example, you may provide information to us when you register with our Website, sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with Addiction's customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We also automatically receive and store certain types of information whenever you visit our Website. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.

We use information we have collected about you to provide you with the very best shopping experience. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of Addiction Foods where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.

We may share your personal information with third parties or affiliates of Addiction Foods with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. Addiction Foods collects and uses personal information from you in several ways:

  • Website usage. Addiction Foods or Addiction's authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Website. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. Addiction Foods, or one of Addiction's authorized service providers, may use this information to track aggregate traffic patterns throughout our Website for Addiction's internal analysis.
     
  • Online Transactions. We collect information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart or use other special features offered on our site, you will need to provide us with certain information, including your name, address, phone number and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply a job position with us, you will be required to submit relevant information about your background and experience.
     
  • Store Transactions. We collect information about you when you purchase merchandise in our stores or sign-up in our stores to receive our marketing materials or apply for a job.
     

Our Security Practices

Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for Addiction Foods business purposes only. Our employees are bound by Addiction Foods policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Addiction Foods cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.  


What are Cookies and How Does our Websites Use Them?

We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.  


Links to Third Party Sites and Websites Containing our Websites Branding

Our Website may contain links to third party sites. Please be aware, however, that Addiction Foods is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by Addiction Foods.  

 

You have choices when it comes to how Addiction Foods uses your personal information. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by contacting Customer Service at info@addictionfoods.com.


This Privacy Policy applies to U.S. Customers

Our Website are hosted in the United States and are intended for United States visitors.

This Privacy Policy applies to customer relationships established in the United States. Parts of this Privacy Policy may not apply to visitors outside the United States. Like almost every website, our Website may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.  


Mergers, Acquisitions and Bankruptcy

If Addiction Foods should ever file for bankruptcy or merge with another company, or if Addiction Foods should decide to buy another business, or sell or reorganize part or all of Addiction’s business, Addiction Foods may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Addiction 's practice to obtain appropriate protections for information disclosed in these types of transactions. Addiction Foods cannot, however, guarantee that Addiction's Privacy Policy will remain unchanged if Addiction Foods is sold or merges with another company.  


Our Website is Not for Use by Children

Children are not eligible to use our Website. We ask that minors (under the age of 18) only use our Website in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to Addiction Foods. If a child under 13 submits information through any part of our Website, and Addiction Foods becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties.  

 

What else should I know about my privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.  

 

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

 

If for any reason you're not quite comfortable shopping online at our website, please feel free to place your order with us by email or by telephone which are listed in the section entitled, "How do I contact you?", below. Our Customer Service representative is available from Mondays to Fridays (excluding public holidays) from 9am to 6pm and will be happy to assist you.

 

Marketing and Advertising 

AddicitionFoods.com uses the AdRoll and Google advertising networks to collect visitor data on our site and then serve targeted display ads to you on other sites. Our partners use technology such as cookies and web beacons to collect this data.


Use of our site implies consent to this privacy policy, which is designed for residents of the US. Any changes to the policy will be posted on this page.

 

How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by email, telephone, or postal mail:

 

Headquarters North America
Addiction Foods LLC
20844 72nd Ave S.
Kent, WA 98032
(206) 618 9309
store@addictionfoods.com

Terms of Service

Overview


The following rules and regulations apply to all visitors to or users of the Addiction Foods Website. By using this Website, you agree to be bound by these rules and regulations, as they may be modified by Addiction Foods at any time and posted on this Website. In the event of a violation of these rules and regulations, Addiction Foods reserves the right to seek all remedies available by law and in equity.


Limited License


Addiction Foods Website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other U.S. and international laws and treaties. All Materials are provided by Addiction Foods as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the Addiction Foods Website for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Addiction Foods may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Addiction Foods.


Trademarks


Addiction Foods and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Addiction Foods Direct Brand Management, LLC, or Addiction Foods Stores Brand Management, Inc., and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Addiction Foods Website. Your misuse of the trademarks displayed on the Addiction Foods Website is strictly prohibited. You are also advised that Addiction Foods will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.


Linking


Periodically, links may be established from this Website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the Addiction Foods Website. None of such links should be deemed to imply that Addiction Foods endorses the Third Party Sites or any content therein.

Addiction Foods does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Addiction Foods will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.


Special Notice


Addiction Foods has a no-tolerance policy regarding the use of our trademarks or names in meta tags and/or hidden text. Specifically, the use of our trademarks or names in meta tag keywords is trademark infringement, and the use of trademarks or names in page text, meta tags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Addiction Foods web page is prohibited absent express written permission from Addiction Foods. Framing, in line linking or other association of the Addiction Foods Website or its Materials with links, advertisements and/or other information not originating from the Addiction Foods Website is expressly prohibited.


Your Communications


Addiction Foods shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Any personally identifiable information you provide to Addiction Foods through the Website shall be subject to the Website's Privacy Policy.


Limitation of Liability
IN NO EVENT WILL ADDICTION FOODS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF ADDICTION FOODS IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.


Revisions


Addiction Foods may terminate, change, suspend or discontinue any aspect of this Website, including the availability of any features of the site, at any time and without notice. Addiction Foods also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Addiction Foods may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Website after any changes to these terms are posted will be considered acceptance of those changes.

What is Addiction's shipping policy

Addiction Foods only ships within the United States of America. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order.

 

Orders are processed and shipped within 1-3 business days.  Shipping estimates do not include processing time.  If you have concerns or an urgent order, please call  425 251 0330 so we can help you.

 

All orders are shipped Fed Ex and must be shipped to a physical address.  We cannot ship to PO Boxes or APO/FPO addresses.


Addiction Pet Foods is not responsible for lost packages.  If you live in an area where you are concerned that your shipment may not reach you, you may call our office at 425 251 0330 to request a signature delivery.  Charges may apply for this service.

Are there any other ways to process my order other than PayPal?

Yes. If you prefer not to use PayPal, you may contact us at (425) 251 0330 and we will process your payment for you over the phone.

What are the benefits of creating an account and how can I create one?

By creating an account and saving your information, you will be able to:

 

1. Check out faster

2. Review past order details

3. Save frequently used addresses

4. Get the latest on new arrivals and sales

 

To create an account you must have a valid email address.

If you'd like to create an account now and enjoy these benefits click here.

 

As part of our registration process, you will be asked to provide the following information:

 

1. Your name

2. Your e-mail address

2. A password

3. Your Shipping Information

4. Your Billing Information

 

We do not share your personal information with any outside companies or third parties. To find out more about our privacy policy, click here.

What happens if I forgot my password?

If you forgot your password, you can reset your password here.

 

Submit the email address associated with your account and we'll send you a verification code to that email address. Once you have received the email, copy the verification code and click on the link provided in the email. Paste the verification code in the field provided and you will be able to enter a new password you'd like to have.

 

Be sure to reset the password to something you'll remember!

What happens if I forgot my username?

If you forgot your username, you can request it here.

 

Submit the email address associated with your account and we'll send you an email with your username.

How do I activate my account?

When you have created an account, you should receive an activation email almost immediately. Follow the instructions in the email to activate your account. If you don't receive an email, it may probably be in your spam folder.

Can I cancel my user account?

Certainly. Email us at store@addictionfoods.com with your username, email address that you have used with us and your contact number. We'll be sad to see you go!

PLEASE NOTE: All stats will be lost with your account cancellation.

How do I view my order history in my Addiction user account?

When you login to your Addiction user account and place an order, your order history is saved in your account. To access your order history, login to your Addiction account and click on the 'Account' link on top right-hand side of the home page. On the Account page, you will be able to see all the orders placed while logged in. Just click on the view button for order details.

Do I need an account to place an order?

No, you can place an order without being a member. Simply checkout as a guest and proceed with placing the order.

 

If you do sign up to be a member (It's FREE!), you will be able to checkout faster, review past order details, save frequently used address and get the latest on new arrivals and sales.

How do I check my order status?

If you have a user account and were logged in when you placed your order, you can track your order status in your Addiction account. Login and click on the "Account" link on the top right-hand side of the page. You will be able to find all the orders that you've placed while logged in.

 

If you have checked out as a guest, we will update you on your order status through email.


If you are still unsure of how to check your order status, email us at store@addictionfoods.com and let us know your name, contact number, email address, username and your order number.

Why haven't I heard back from your Customer Service Consultants?

You should receive a response to in 1-2 business days. If you haven't received a response, most likely we've received your email and responded. Some email providers may mark our emails as spam or completely block them. Check your spam folder to see if our response is there. Also, be sure to add 'store@addictionfoods.com' to your contacts so future emails are not blocked.

 

If you can't find anything in your spam folder, you can contact us (425) 251-0330.


During sales or peak demand times, our customer service may be a bit backed up but it should never take longer than 3 business days. If you sent an email and haven't heard back from us after 3 business days, we may not have received your original inquiry so try sending us a follow-up email.

Why haven't I received my order or shipping confirmation email?

If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Addiction to your safe list. 

 

If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Account to see if your order exists. If you aren't able to locate your order through the Account page, contact our Customer Service Consultants with your name and email address used to place the order, and we can locate the order for you.

 

If you haven't received your shipping confirmation, it's likely your order hasn't shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. It's possible that your order was shipped and the notification wasn't sent due to a technical error. If it's past the processing time and your order should have already shipped, but you haven't received the shipping confirmation, feel free to contact our Customer Service Consultants at store@addictionfoods.com to confirm the ship date for your order.

How do I cancel or change my order?

If your order needs some changes or updates, email us at store@addictionfoods.com or contact our Customer Service Consultants at (425) 251-0330.

 

We will only be able to make changes or cancel your order if your request is answered before your order is processed. Depending on demand, we may or may not be able to cancel your order. Once your order is processed or shipped, no changes can be made.

Why was my order cancelled?

If your order is cancelled, you'll receive an email notification letting you know.

 

Your order could be cancelled for two reasons: if your item is out of stock or if there are billing issues with the information you entered. If your item is out of stock, we'll send you an email letting you know along with reimbursement for payment. If there's an issue with the billing, it's likely because your billing information didn't match the card that was used. Feel free to place your order again with the correct billing address at PayPal. Call your card company if you need to confirm the information is correct.

 

If your order was declined and you didn't receive an email with an explanation from us, email us at store@addictionfoods.com or contact our Customer Service Consultants at (425) 251-0330 and we can give you more information.

How Do I Return Product?

We want your pet to love what you ordered, but if something isn't right let us know by emailing us at store@addictionfoods.com.

 

You may return unopened and unused products in original, sellable condition within 30 days of receipt for a refund equal to the product amount, not including shipping charges. Please send us an email at store@addictionfoods.com or call our office at 425-251-0330 if you'd like to return product purchased through our online store. Make sure to indicate your order number, the items you wish to return and the reason. We will provide you with a Return Authorization Number at that time. When you receive this number, please write it on the outside of the box addressed to us at:

Addiction Foods LLC
8228 S 19nd Street
Kent, WA 98032-1195

 

Please make sure to package the items well as we will not be able to credit you for merchandise that comes back to us damaged. Thank you.

Terms of Service

Please note that the Addiction Online Store is currently available for customers residing in USA only.

Overview

The following rules and regulations apply to all visitors to or users of the Addiction Foods Website. By using this Website, you agree to be bound by these rules and regulations, as they may be modified by Addiction Foods at any time and posted on this Website. In the event of a violation of these rules and regulations, Addiction Foods reserves the right to seek all remedies available by law and in equity.


Limited License
Addiction Foods Website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other U.S. and international laws and treaties. All Materials are provided by Addiction Foods as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the Addiction Foods Website for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Addiction Foods may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Addiction Foods.


Trademarks
Addiction Foods and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Addiction Foods Direct Brand Management, LLC, or Addiction Foods Stores Brand Management, Inc., and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Addiction Foods Website. Your misuse of the trademarks displayed on the Addiction Foods Website is strictly prohibited. You are also advised that Addiction Foods will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.


Linking
Periodically, links may be established from this Website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the Addiction Foods Website. None of such links should be deemed to imply that Addiction Foods endorses the Third Party Sites or any content therein.

Addiction Foods does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Addiction Foods will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.


Special Notice
Addiction Foods has a no-tolerance policy regarding the use of our trademarks or names in meta tags and/or hidden text. Specifically, the use of our trademarks or names in meta tag keywords is trademark infringement, and the use of trademarks or names in page text, meta tags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Addiction Foods web page is prohibited absent express written permission from Addiction Foods. Framing, in line linking or other association of the Addiction Foods Website or its Materials with links, advertisements and/or other information not originating from the Addiction Foods Website is expressly prohibited.


Your Communications
Addiction Foods shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Any personally identifiable information you provide to Addiction Foods through the Website shall be subject to the Website's Privacy Policy.


Limitation of Liability
IN NO EVENT WILL ADDICTION FOODS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF ADDICTION FOODS IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.


Revisions
Addiction Foods may terminate, change, suspend or discontinue any aspect of this Website, including the availability of any features of the site, at any time and without notice. Addiction Foods also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Addiction Foods may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Website after any changes to these terms are posted will be considered acceptance of those changes.


Copyright © 2016 Addiction Foods. All rights reserved. Privacy Policy