What is Addiction's Order & Payment Policy
We accept PayPal Payments. You need not have a registered PayPal account to make payments to us. Click on "Don't have a PayPal account? Use your credit card or bank account (where available)." Click on "Continue" and it will bring you to a page that requires your credit card and billing information.
Are there any other ways to process my order other than PayPal?
Yes. If you prefer not to use PayPal, you may contact us at (425) 251 0330 and we will process your payment for you over the phone.
How do I check my order status?
If you have a user account and were logged in when you placed your order, you can track your order status in your Addiction account. Login and click on the "Account" link on the top right-hand side of the page. You will be able to find all the orders that you've placed while logged in.
If you have checked out as a guest, we will update you on your order status through email.
If you are still unsure of how to check your order status, email us at email@example.com and let us know your name, contact number, email address, username and your order number.
Why haven't I heard back from your Customer Service Consultants?
You should receive a response to in 1-2 business days. If you haven't received a response, most likely we've received your email and responded. Some email providers may mark our emails as spam or completely block them. Check your spam folder to see if our response is there. Also, be sure to add 'firstname.lastname@example.org' to your contacts so future emails are not blocked.
If you can't find anything in your spam folder, you can contact us (425) 251-0330.
During sales or peak demand times, our customer service may be a bit backed up but it should never take longer than 3 business days. If you sent an email and haven't heard back from us after 3 business days, we may not have received your original inquiry so try sending us a follow-up email.
Why haven't I received my order or shipping confirmation email?
If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Addiction to your safe list.
If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Account to see if your order exists. If you aren't able to locate your order through the Account page, contact our Customer Service Consultants with your name and email address used to place the order, and we can locate the order for you.
If you haven't received your shipping confirmation, it's likely your order hasn't shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. It's possible that your order was shipped and the notification wasn't sent due to a technical error. If it's past the processing time and your order should have already shipped, but you haven't received the shipping confirmation, feel free to contact our Customer Service Consultants at email@example.com to confirm the ship date for your order.
How do I cancel or change my order?
If your order needs some changes or updates, email us at firstname.lastname@example.org or contact our Customer Service Consultants at (425) 251-0330.
We will only be able to make changes or cancel your order if your request is answered before your order is processed. Depending on demand, we may or may not be able to cancel your order. Once your order is processed or shipped, no changes can be made.
Why was my order cancelled?
If your order is cancelled, you'll receive an email notification letting you know.
Your order could be cancelled for two reasons: if your item is out of stock or if there are billing issues with the information you entered. If your item is out of stock, we'll send you an email letting you know along with reimbursement for payment. If there's an issue with the billing, it's likely because your billing information didn't match the card that was used. Feel free to place your order again with the correct billing address at PayPal. Call your card company if you need to confirm the information is correct.
If your order was declined and you didn't receive an email with an explanation from us, email us at email@example.com or contact our Customer Service Consultants at (425) 251-0330 and we can give you more information.